1st Line Support

1st Line IT Support 

Agency Reference Number: J75716

Venn Group is currently working with an NHS Trust who are recruiting for multiple Technicians. This role will provide 1st and 2nd line support service to internal customers (users) via telephone, email and remote sessions in relation to NHSMail Multifactor Authentication enablement.

Hourly rate: £13.85 - £15.12

Hours: Mon – Fri, 37.5 hours 9am-5pm

Location: Essex (on site) 

Duration: ASAP – end of March 2024

Job Responsibilities: 

• To provide troubleshooting and support through to resolution for NHSMail Multifactor Authentication (MFA) issues, as part of the NHSMail MFA enablement project
• To record all incidents and service requests in order to provide good data for Incident and Problem Management
• To restore normal service to the internal customer as quickly as possible, following diagnoses of the incident or service request
• Using initiative to resolve incidents, seeking advice as required in line with departmental policies and procedures
• To identify, record and report against non-trust items against which internal customers request service
• To monitor and track all incidents, assigning the correct priority to incidents and escalation to the relevant area as priorities change
• To offer general guidance and advice to internal customers, which at times may be seen as complex for non IM&T Staff

The ideal candidate will have:

• NHS/Healthcare experience
• Previous 1st Line IT experience 

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.