Customer Service Advisor

Customer Service Planner role waiting to be filled in the New Year

Venn Group have been approached by a Private Company, and would like to introduce the following available position

Position:         Customer Service Advisor

Location:        Beeston Hybrid (2 Days WFH 3 Days office)

Length:          12 Weeks temp to perm

Salary:           £12.82 PAYE including holiday pay then £23,400 when perm

Hours:           37.5 p/week 8:30am-5pm

The role will predominantly involve:

• Deal with customer queries and complaints in a professional manner
• Handle incoming calls and emails with professionalism and courtesy
• Responsibly taking/making inbound and outbound calls ensuring customer service levels are carried out to a high standard
• Ability to deal with inbound calls from Technicians
• Liaise with the Planning Team to resolve customer queries where necessary
• Liaise with Regional Managers for updates in relation to repairs and complaints
• Performing additional ad hoc admin duties

The successful candidates must have previous experience in a Customer Service Office-Based role and be available at short notice.

To find out more about this role or to apply please contact Matt Dodds on 0161 830 1830 or alternatively send a CV to MDodds@VennGroup.com

*Venn Group’s “Recommendation Scheme”: if you recommend a candidate who is subsequently placed by Venn Group (for a minimum of 2 weeks) you will be eligible for £25 worth of vouchers from a choice of high street organisations.