IT Service Desk Analyst

IT Service Desk Analyst – Sheffield (Permanent)

Venn Group is currently recruiting for a proactive and customer-focused Service Desk Analyst to join our client’s team in Sheffield. This is a permanent, full-time, on-site position, working Monday to Friday.

Key Responsibilities:

• Provide first-line IT support to users, offering prompt diagnosis and resolution of technical issues via phone, email, and face-to-face.
• Act as the primary point of contact for all IT-related incidents and service requests.
• Troubleshoot and resolve a wide range of issues related to hardware, software, networks, printers, and mobile devices.
• Assist with user account management, including password resets, account unlocks, and system access permissions.
• Escalate complex issues to second-line support or relevant teams when necessary, ensuring timely resolution.
• Log and track all incidents using the service desk ticketing system, ensuring accurate documentation of issues and resolutions.
• Provide users with guidance and advice on best IT practices and troubleshooting tips.
• Participate in team projects and collaborate on improving the service desk processes.

Requirements:

• A confident and professional telephone manner.
• Strong interest in the IT sector with a desire to build and develop technical skills.
• Previous IT support experience is advantageous but not essential; training will be provided.
• Ability to work efficiently in a fast-paced environment while maintaining excellent customer service.
• Strong problem-solving skills and attention to detail.

If you’re enthusiastic about IT and committed to delivering excellent user support, please don’t hesitate to get in touch send across your latest CV to NChiteza@Venngroup.com