Senior IT Service Lead

We are working with a local authority who are looking for a Senior IT Service Lead to join the Digital, Data and Operations team.

New plans are in place to deliver on Mayoral priorities to improve transport, skills and housing for our residents, take decisive action to tackle the climate emergency, and to support communities facing the cost-of-living crisis.

Location: Southwest based Authority 

Set-up: Hybrid role, 2 days on-site required

Rate: £500 - £550 per day via umbrella, inside IR35

Duration: Minimum 3-month initial contract, likely extension

Hours: Full-time position

The work will include:

• Provide core IT Service Management and Leadership cover whilst permanent recruitment is undertaken
• Manage the relationship with our outsourced IT partner, including managing and monitoring SLAs and project delivery
• Embed IT Service Management best practice, with particular focus on onboarding new services
• Complete review and implementation of our IT and InfoSec policy framework and phase 2 of our cyber resilience plan
• Support the Head of Digital, Data and Operations in defining and developing the MCA’s future model of Digital and Data services, options appraisal, and subsequent plans for transition to new arrangements

Qualifications and Education:

• Experience leading IT teams
• Experience managing IT providers to deliver against SLAs
• Experience working in an ITIL (or similar) environment
• Understanding of a range of IT delivery models

At Venn Group, we endeavour to respond to all applications. However due to the volume of applications we receive, if you have not heard from us within 48 hours, please assume you have been unsuccessful on this occasion.