Technical Support Analyst

Reporting to the Technical Manager/Digital Service Manager: Service Desk, the post holder will provide second line technical support to the Trust’s IT users located across all sites. The post holder will:

 Ensure a range of Digital information is processed in accordance with policies and procedures.

 Investigate a range of Digital issues.

 May advise users on systems/policy.

 May develop or adapt a range of software/web pages/information reports, or install/maintain a range of hardware and software, or analyse interpret a range of information/data, or deliver Digital training.

 Carry out asset management tasks across the life cycle of Trust Digital hardware. The post holder will provide second line technical support regarding end user devices, peripherals, and associated software packages. These tasks will include, but are not limited to, installation, maintenance, upgrades, fault diagnosis and repair. The post holder may be required to travel to the Trust’s other sites for work purposes. The post holder must possess excellent communication skills and understand the importance of providing outstanding customer service. Post holders are required to work efficiently and professionally under pressure. The role requires strong organisational skills and the ability to make decisions while balancing the varying priorities of open IT Incidents and Requests. Post holders are expected to have the aptitude to understand and work on computer hardware and software in varying configurations.