Customer Service Advisor

Job title: Customer Service Advisor

Job Description: A key client of ours is looking for an enthusiastic and outgoing Customer Service Advisor to assist in their fast-paced environment to be the first point of call for all customer matters.

Location: Warwick, office based

Duration: Temporary ongoing – Monday to Friday 8:30am to 5pm

You will be expected to:

• Act as the first point of contact for all inbound customer calls (high volume)
• Outbound calling regarding payment queries
• Handle queries and complaints through to resolution in a timely and professional manner
• Maintain accurate records by logging and tracking all calls
• Complete administrative duties on a day to day basis
• Work to set quality standards, targets and service levels
• Be able to work collaboratively as part of a team, assisting and supporting colleagues

What are they looking for?

• Previous call centre/customer service experience
• A motivated attitude
• Strong IT skills

Important: Please only apply for this vacancy if you possess the relevant customer service experience

If you meet the above criteria and wish to apply, please get in touch, and contact Safiyyah Ayaz on 0121 616 0660 or email your cv to sayaz@venngroup.com