Head of Repairs and Maintenance

Head of Repairs and Maintenance
£72,774 - £76,496 per annum

Lead the way in transforming lives through housing innovation.

Stoke-on-Trent City Council is bringing Unitas back in-house, creating a unique opportunity for a strategic leader to redefine Repairs and Maintenance services. This is your chance to shape the future of how tenants access and experience their housing, driving customer satisfaction and operational excellence while making a tangible impact on people’s lives.

Why Join Us?

• Be part of a pivotal transformation, implementing new systems and processes that will set a benchmark for housing services.
• Play a key role in delivering safer, higher-quality homes that meet the needs of our tenants and the community.
• Collaborate with passionate colleagues in a close-knit, supportive organisation that values innovation and performance.

What You’ll Be Doing:

• Driving Transformation: Lead a team of 175 staff to deliver responsive and programmed works, major contracts, and capital projects.
• Focusing on Tenants: Develop strategies to eliminate damp, mould, and condensation, ensuring tenants feel safe, secure, and supported in their homes.
• Enhancing Performance: Address performance issues, champion change management, and embed cutting-edge IT systems to improve productivity and tenant satisfaction.
• Collaboration: Work closely with asset management and investment teams to deliver a unified, effective service.

What We’re Looking For:

• Proven leadership in managing large-scale property repairs, maintenance, or capital projects.
• Strong expertise in performance and change management, with a track record of delivering improvements in complex environments.
• Comprehensive knowledge of compliance, health and safety, and regulatory frameworks.
• Outstanding stakeholder management skills, with the ability to navigate political dynamics and build trust with tenants, staff, and partners.
• Chartered Institute of Building (CIOB) membership or equivalent qualifications are highly desirable.

Why Now?
With the service transitioning in-house, we’re at the start of an exciting journey to transform housing in Stoke-on-Trent. This is a rare opportunity to lead real change, contributing to safer, better housing for our tenants while leaving a lasting legacy.

Apply today and join us in shaping the future of Repairs and Maintenance at Stoke-on-Trent City Council.