Customer Resolution Specialist

Customer Resolution Specialist Roles – Based in Manchester!

Venn Group is proud to be working with a leading Housing Association to introduce an exciting opportunity:

Position: Customer Resolution Specialist
Location: Manchester
Rate: Negotiable, depending on experience
Length: Minimum 6 months
Hours: 35 hours per week, with flexible working options

Key Responsibilities:

• Phone based role, dealing with all customer enquiries, including rent, housing and anti-social behaviour
• Explain the rent arrears process and outline the consequences for non-payment in clear and professional terms
• Refer complex cases to specialist income, ASB, housing teams and other departments within the business
• Manage low-level rent arrears and all tenancy enquiries and ensure tenant accounts are accurately updated

To be considered for this role you will need to have experience in working in a similar role

Previous experience within a Social Housing setting is preferred and experience with QL is desirable

To find out more about this role or to apply please contact Simon Cain or Samantha Marshall on 07441916450 or alternatively reply to this email with your most up to date CV