IT Infrastructure Operational Support

Venn Group are currently partnered with a Trading Group that supports over 200 + professional traders, globally who are looking to employ an IT Infrastructure professional to join the team in London.

The Senior IT Operational Support Analyst will be responsible for providing high-level technical support to traders, staff, and VIP members in a mixed Windows/Linux environment. The successful candidate will have supported both 1st through to 3rd line infrastructure support.

Responsibilities:

• Provide support for a variety of in-house and 3rd party trading, risk, and settlement systems.
• Handle new user and leaver administration in Active Directory/Microsoft Office 365/Google Workspace.
• Provide audio-visual support, ensuring equipment is functioning correctly and troubleshoot any issues that arise.
• Ensure company-wide security patches and Windows updates are installed on all PCs.
• Provide Financial/Banking and Market Data/Trade Floor Support.
• Handle CME, ICE, EUREX exchanges, and provide Thomson Reuters, Refinitiv Eikon, Tradingview, CQG, Bloomberg terminal support.
• Document existing and new IT procedures to maintain a knowledge base of support best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology or related field.
• 5+ years of experience in a similar role IT Infrastructure position
• Strong knowledge of Windows and Linux operating systems.
• Experience with Active Directory/Microsoft Office 365/Google Workspace.
• Knowledge of financial and trading systems such as CME, ICE, EUREX exchanges, and Thomson Reuters, Refinitiv Eikon, Tradingview, CQG, Bloomberg terminals.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills with the ability to effectively communicate technical issues to non-technical stakeholders.

If this opportunity is something that you would be interested in, please feel free to apply within or reach out to the Financial Services Team in London.