IT Service Delivery Manager

Venn Group
IT Service Delivery Manager
Hybrid (Stevenage)
12 month + Contract (Inside IR35)
£60-£70 per hour (Umbrella)

Our client, a global organisation is urgently seeking a IT Service Delivery Manager to undertake a long term contract.

The role:
• To ensure effective delivery of the IT workplace services by effective contract management of the suppliers.
• To provide an interface for receipt of feedback on all service issues arising, review with Line Management and respond to users such that customer confidence is maintained
• To contract manage the IT Customer Services and Infrastructure to deliver IT services against their SLAs, take corrective action where required and report back issues to Line Management.
• Manage and develop the Customer Service Reviews with customers and suppliers
• Identify areas of service that can be improved and develop service improvement plans in conjunction with the wider Service Delivery Team.
• Assist Customer Service and Infrastructure Front and Back Office Management with contract renewal and negotiations.
• To provide administrative support to IT Customer Services Service Delivery
• General support to Incident Management processes and issuing regular bulletins/updates
• Review of all services to ensure that ITIL standards, processes are reviewed, managed and enforced.

Skills/ Qualifications:
• High level customer care skills with responsibility for majority of business critical users
• Contract and supplier performance management skills working in partnership relationship
• Broad understanding of IT technologies across the range of IT services
• Broad understanding of Commercial, Customer Support, Manufacturing, Technical and Engineering
• Good understanding of RFI / RFP activities and contract negotiations

For more information, please contact Laura Surridge (lsurridge@venngroup.com)