Senior Supporter Care Manager

An exciting opportunity has arisen for a Senior Supporter Services Manager to join a leading health charity organisation. This is a full-time, interim role within the Fundraising directorate, responsible for leading the strategic direction and operational management of the Supporter Services team.

Key responsibilities of the role:

• Lead and manage the Supporter Services team, with 3 direct reports, ensuring high performance and alignment with organisational goals
• Oversee supporter enquiries, donation processing, and financial compliance
• Develop training programmes to enhance team capabilities
• Maintain compliance with GDPR, Gift Aid, and other regulatory standards
• Identify opportunities to improve supporter care and operational efficiency
• Collaborate with internal teams to integrate supporter engagement strategies
• Ensure effective thanking communications and complaint resolution
• Manage high-volume periods and oversee fulfilment house operations
• Track performance against KPIs and manage financial reconciliation
• Foster a collaborative and inclusive team environment

Ideal candidate profile:

• Experience in supporter services and income operations within a non-profit environment
• Strong leadership, mentoring, and decision-making abilities
• Knowledge of CRM systems, financial reconciliation, and charity compliance
• Proven ability to improve operational processes and engagement strategies
• Excellent communication, stakeholder management, and analytical skills
• Adaptability to changing priorities in a dynamic environment
• Commitment to the organisation’s values and a passion for supporter engagement

Location: Hybrid working (3 days on-site)

Salary: £28 - £30 per hour  

Working hours: Full-time, 35 hours per week

Contract: 3-6 months

This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out! We are an equal opportunities organisation, welcoming applications from all backgrounds, including those with lived experience in our areas of focus